End of the Alert program
When does the Alert program end?
The Alert program ends on March 31, 2025. Your Roost security system and, if you were signed up, your monitoring service, will stop working on this date.
How will participants be notified about the program ending?
If you have a Roost security system, you’ll receive an email and a notification through the post to let you know the Alert program is ending. Information about the reimbursement will also be included.
Will I get a refund?
Yes. Before the end of March 2025, you’ll automatically be fully reimbursed for the security system, accessories and any additional devices you purchased. The refund will be credited to your Roost account, so please keep that account open and ensure that the payment method you used in the account is still up to date.
Will I lose my home insurance discount?
If you’re getting a discount because you’re signed up for the Alert program, you’ll keep the discount until you renew your home insurance. The renewal period runs from April 1, 2025, to March 31, 2026. We’ll send you a reminder a few weeks before your renewal date.
Remember, if you purchase an approved alarm system from a different company, you may be eligible for a home insurance discount when you renew your insurance. If you haven’t purchased a new alarm system, you will automatically lose your discount. For more information contact us or see our personalized offers.
Can I get a refund for the monitoring fees?
No. We won’t refund you for a service you have already received.
Roost will stop billing for the monitoring service on February 28, 2025, but you’ll still receive the service for free until March 31, 2025.
Look for an email from Roost with your final bill date.
Do I need to cancel the monitoring service?
No. Your subscription to the professional monitoring service will end automatically on March 31, 2025.
However, if you install a security system from a different company before the Alert program ends, and you are signed up for the monitoring service, you must log in to your Roost account to cancel your monitoring service. Please keep the Roost account open and ensure your payment details are up to date so you can receive the equipment refund.
Can I keep my Roost security system and run it on its own or with a different app?
No. All of Roost’s security systems will stop working in our app on March 31, 2025. Please take your Roost equipment to a local drop-off centre for electronics.
How can I protect my home?
You may purchase an approved alarm system from a different company if you want to protect your home and property.
Remember, if you install an alarm system, you may be eligible to receive a discount on your home insurance with us. For more information, contact us or see our personalized offers.
Where can I drop off the Roost security system equipment?
Please take your Roost equipment to a local drop-off centre for electronics.
How will I get my refund if my credit card has expired or my PayPal account has closed?
Please keep your Roost account open and ensure the payment method details are up to date. You’ll receive your refund automatically before the end of March 2025.
One of my devices is broken. Can I exchange it?
No. Roost stopped exchanging equipment on October 21, 2024. Because the Alert program is ending, you’ll be refunded the cost of the entire security system and any additional devices you purchased. You’ll automatically receive a credit on or before March 31, 2025. If you have a question about a defective device, please contact us.
It’s after March 31, 2025, and my Roost security system still seems to work. Is this normal?
The devices in your Roost security system may still light up, but the system will no longer work to protect your home. The Alert section in your app has been removed, and notifications are no longer being sent. Please unplug and remove all equipment, then take it to a local drop-off centre for electronics.
I’ve only got the free water and freeze detectors. Will they keep working?
No. All of Roost’s equipment will stop working in our app on March 31, 2025. Please take all the equipment you have—water and freeze detectors, or the entire Roost security system with the smoke alarm listener, movement detector and window and door contacts—to a local drop-off centre for electronics.
The information on this page is provided for informational purposes only. Certain conditions, limitations and exclusions may apply.
The Roost word mark and logo are trademarks of Roost, Inc., and have been registered in the United States and in certain other jurisdictions.
AlertTM is a trademark of Desjardins General Insurance Group Inc., used under licence.