Access Online Services - with you, wherever you go
0 min minutes 35 s seconds
Get access to all your documents paper-free, file a claim, update your payment information and more via our convenient Online Services.
Access Online Services - with you, wherever you go
Note: The information in brackets describes the audio and visual content of the video that is not dialogue or narration.
[Context: An animated video explaining the advantages and options available in The Personal Online Services. Throughout the video, soft, upbeat music plays and a narrator reads the audio content. The text in square brackets describes audio and visual content in the video other than the dialogue or narration.]
[On-screen action: A paper plane glides through the sky, with clouds in the background.]
With The Personal Online Services, you can view your insurance documents online, whenever you want.
[On-screen action: The paper airplane approaches a standing woman and flies around her.]
But you can also do so much more. You can add a driver,
[On-screen action: A man appears beside the woman.]
Or a vehicle.
[On-screen action: A car appears behind the woman and man.]
Change your address
[On-screen action: The paper airplane flies in front of a house, while a moving truck backs up and stops.]
You can even estimate premiums when shopping for a car,
[On-screen action: The paper airplane glides toward a stationary car that is for sale. It has a sign on it and helium balloons tied to the back, which are released into the air.]
Update payment methods,
[On-screen action: The paper airplane flies toward the screen and away, revealing a large house with a car backing into a garage.]
Store vehicles,
[On-screen action: Two cars are driving in the same direction. The car behind rear-ends the one in front.]
Make an auto claim, and more.
[On-screen action: The car accident becomes an image on a cellphone. The paper airplane flies into frame and transforms into a paper document which slides into the phone, to become an electronic version on the cellphone screen.]
Paper-free, right at your fingertips.
[On-screen action: The cellphone spins and turns upright into the palm of a user’s hand.]
Simply log in and select the service you want. It’s just that easy.
[On-screen action: The user scrolls the icons on the phone screen with their thumb.]
The Personal Online Services. With you, wherever you go.
[On-screen text: The Personal logo. Get started.]
[On-screen legal text: The Personal refers to The Personal General Insurance Inc. in Quebec and The Personal Insurance Company in all other provinces and territories.]
[End of text transcript]
Manage your insurance in just a few clicks
View renewal and other insurance documents
With your Online Services account, you can view, download and print the documents you need, including:
- Home or auto insurance policies
- Renewal notices for policies ending soon
- Archived insurance documents
Enjoy Paper-Free
With the paperless option, you:
- Get a notification when updated insurance documents are available in your Online Services account.
- View digital copies of your current and archived documents at any time.
- Help us reduce the number of printed and mailed documents.
You can change the Paper-Free preference under Profile in your Online Services.
Store a vehicle
Use Online Services to:
- Let us know you’re storing your car or your motorhome for the season.
- Change the dates for a scheduled or existing storage period.
Replace or add a vehicle
You can replace or add a vehicle on your policy online! No need to call anyone. It’ll just take a few minutes to get your temporary confirmation of insurance, and you’re all set!
Before you begin, make sure you have the following information:
- Vehicle identification number (VIN)
- Price of the new vehicle
- Name of the creditor or leasing company
You can also add a vehicle and a driver on your policy online. You’ll just need to answer a few questions about the new driver and how they’ll be using the vehicle(s).
Add a driver
You can add a new driver without speaking to an insurance agent. You’ll need to answer a few questions about the new driver and how they’ll be using the insured vehicle(s).
We’ll tell you if it affects your premium. Then you just have to confirm the changes.
You can also add a vehicle and a driver on your policy online. Make sure you have the following information:
- Vehicle identification number (VIN)
- Price of the new vehicle
- Name of the creditor or leasing company
- Information about the new driver
At the end of the transaction, we’ll confirm your new premium.
File an insurance claim
Auto insurance
You can file a claim online in just about 10 minutes.
- You’ll be able to check your coverage, your liability and the deductible you need to pay.
- You’ll then be able to make an appointment with one of our network’s body shops to get a damage estimate.
- Depending on certain eligibility criteria, you may be able to choose the photo-based estimate option and send photos of the damage yourself instead of going to the repair shop to get a damage estimate.
Home insurance
You can file a claim online at any time. It’s quick and easy! A claims advisor will call you within 1 business day.
Update your payment methods
You can manage your payments entirely online.
- Change your payment method to one of these 3 accepted options:
- Pre-authorized monthly withdrawals from your bank account
- A single annual payment by credit card
- A single annual payment by cheque or through a financial institution
- Update your credit card details. Make sure to update your information at least 5 business days before the next scheduled payment.
- Check your remaining premium balance.
Change your address
Are you moving? You can change your address online. It only takes a minute and we’ll quickly update your insurance policies.
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Protect your home with Alert
Help keep your home safe with the AlertTM program, which includes the DIY home security system by Roost®. And save up to 10% on your home insurance when you also subscribe to Roost's monitoring service.
Certain conditions, exclusions and limitations may apply.
AlertTM is a trademark of Desjardins General Insurance Group Inc., used under licence.
The Alert program is available in Canada only: in Quebec, Ontario, Saskatchewan, Manitoba, Prince Edward Island, Nova Scotia, Nunavut and the Northwest Territories.
The Roost word mark and logo are trademarks of Roost, Inc., and have been registered in the United States and in certain other jurisdictions.
Ajusto is underwritten by The Personal and available in Quebec, Ontario and Alberta only.
Ajusto® is a registered trademark of Desjardins General Insurance Inc., used under licence.
RadarTM is a trademark of Desjardins General Insurance Group Inc., used under licence.
Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
Google Play and Google Play logo are trademarks of Google LLC.
1. Digital proof of auto insurance is generally accepted in Alberta, New Brunswick, Newfoundland and Labrador, the Northwest Territories, Nova Scotia, Ontario, Prince Edward Island, Quebec, the Yukon and in most American states. When you're driving, keep a paper copy with you in case your phone isn't charged and you're asked to show proof of insurance.
Access Online Services - with you, wherever you go
[Context: An animated video explaining the advantages and options available in The Personal Online Services. Throughout the video, soft, upbeat music plays and a narrator reads the audio content. The text in square brackets describes audio and visual content in the video other than the dialogue or narration.]
[On-screen action: A paper plane glides through the sky, with clouds in the background.]
With The Personal Online Services, you can view your insurance documents online, whenever you want.
[On-screen action: The paper airplane approaches a standing woman and flies around her.]
But you can also do so much more. You can add a driver,
[On-screen action: A man appears beside the woman.]
Or a vehicle.
[On-screen action: A car appears behind the woman and man.]
Change your address
[On-screen action: The paper airplane flies in front of a house, while a moving truck backs up and stops.]
You can even estimate premiums when shopping for a car,
[On-screen action: The paper airplane glides toward a stationary car that is for sale. It has a sign on it and helium balloons tied to the back, which are released into the air.]
Update payment methods,
[On-screen action: The paper airplane flies toward the screen and away, revealing a large house with a car backing into a garage.]
Store vehicles,
[On-screen action: Two cars are driving in the same direction. The car behind rear-ends the one in front.]
Make an auto claim, and more.
[On-screen action: The car accident becomes an image on a cellphone. The paper airplane flies into frame and transforms into a paper document which slides into the phone, to become an electronic version on the cellphone screen.]
Paper-free, right at your fingertips.
[On-screen action: The cellphone spins and turns upright into the palm of a user’s hand.]
Simply log in and select the service you want. It’s just that easy.
[On-screen action: The user scrolls the icons on the phone screen with their thumb.]
The Personal Online Services. With you, wherever you go.
[On-screen text: The Personal logo. Get started.]
[On-screen legal text: The Personal refers to The Personal General Insurance Inc. in Quebec and The Personal Insurance Company in all other provinces and territories.]
[End of text transcript]